Policies

Replacement & Return Policy

Instruments are hand-checked before they leave us, so we replace anything that arrives with a fault on our side. Here's exactly how it works.

Last updated: August 2026

Important — please read before purchasing

Musical instruments are inspected before dispatch. Because instruments are hand-checked, tuned, and often custom-packed, we offer replacement only for instruments — not general returns — and only where the error is on our end. Accessories have a separate, short return window. All claims must be raised within 3 days of delivery with video proof.

Instruments — replacement only

Instruments (tabla, harmonium, sitar, and other instruments) are eligible for a free replacement only when the issue is caused by us:

The instrument received is defective or not working as described
The wrong instrument was delivered (different from what you ordered)
The instrument was damaged in transit

Not eligible

Change of mind or incorrect purchase
Refunds for instruments — we replace, we do not refund, once an instrument has shipped without a fault on our end
Natural variation in tone, wood grain, or finish that is typical of handmade instruments
Damage caused by the customer after delivery (mishandling, incorrect storage, humidity damage)
Claims raised after 3 days of delivery
Items without original packaging

Accessories — short-window returns

Accessories (strings, tuners, cases, straps, and similar items) can be returned within 7 days of delivery if unused, unopened, and in original packaging — no fault required. This window is separate from, and shorter than, the instrument replacement process above.

Video proof — mandatory

Every replacement or return request must include a video clearly showing the issue. Claims submitted without video proof will not be processed.

Your video must show:

1The sealed/original packaging before opening (unboxing video is ideal)
2The instrument or accessory and its condition clearly
3The defect, damage, or incorrect item
4The order label or invoice visible in frame

Pro tip

We strongly recommend recording a video while unboxing every order, especially instruments. This protects you in case of any issue and speeds up your claim significantly.

How to apply — step by step

1
Within 3 days of delivery
Raise your request within 3 days of receiving the order. Claims after this window will not be accepted.
2
Contact us
Email us with your Order ID, a description of the issue, and your video attached or uploaded to Google Drive/YouTube (unlisted is fine).
3
We review your claim
Our team will review your video and details within 2 business days and confirm whether your claim is approved.
4
Replacement or return
If approved: instruments are replaced at no extra cost; eligible accessories are refunded to your original payment method within 5–7 business days.

Return shipping

If a physical return is required (we will tell you after reviewing your claim), we will arrange a pickup at our cost for approved claims. Do not ship items back on your own without confirmation from us.

Items must be returned in their original packaging with all accessories included.

Contact us

To raise a claim or for any queries, email us at rajanmusical.official@gmail.com with your Order ID and video. You can also reach us through our Contact page.

Still have a question?

Write to us and a real person from the showroom will reply.